Hello! This is our Privacy Policy and, if you landed here, it means that you want to learn how we process your personal data at ARK (company details below), and how we protect your privacy, which we take very seriously.
ARK Therapeutic Services, Inc. (we go by “ARK” or “ARK Therapeutic” for short).
PO Box 290310
703 Clemson Road
Columbia, SC 29229, United States
info@arktherapeutic.com
www.ark-usa.com
Essential information we collect:
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
● Remember who you are after you log in so that you do not need to authenticate at each click;
● Monitor if our website is running with the high performance we are dedicated to providing;
● Let you browse between products without having to start back from the home page at each click;
● Remember if you put something in your shopping cart before you decide to checkout; and
● Control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and these kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
Order information you expressly provide:
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, company name, phone number, email address, and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order (order confirmation email, an email with tracking information, and an email letting you know that the package has been delivered). We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
Accounts:
As a wholesale customer of ARK, you must have a store account with us. www.ark-usa.com (our wholesale website) is a private wholesale website - you cannot view any products or place an order without having a store account. If you are reading this, it is because you signed ARK's wholesale agreement. As promised, we in turn created a store account for you with your contact name, email address, and company name so that you could log in and access the site. Having a store account means that we will remember that information as well as any addresses that you save to your store account. This means that when you come back to order again, you do not have to provide all of your information over again - you just have to log-in. Should you ever wish to delete your account, just contact us at info@arktherapeutic.com.
Personalization:
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store via a direct link or by clicking on one of our emails for example). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon."
Newsletter:
As a wholesale customer of ARK, you are subscribed to our "Vendor Newsletter." This is how we communicate important information to you that may affect your business, such as: the announcement of new products, recommendations of products you might want to carry, if a product is being changed and/or discontinued, holiday closings, etc.
If you are not comfortable in receiving further emails of this kind, there is a simple "unsubscribe" link at the bottom of every newsletter email. Just click that link to opt-out. Your privacy means a lot to us and we will stop sending you these communications immediately.
How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:
● Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information). We use sitewide HTTPS encryption to ensure every page on our website is secure. We also make sure to use an accredited company to process your credit card information - Braintree Powered by PayPal.
● Shipping: We use with ShipperHQ to provide you with shipping quotes on the cart and checkout pages. We use ShipStation to create shipping labels and send you tracking information. We use UPS and/or USPS to ship your orders.
● Email: We use Klaviyo to send you the email newsletter mentioned above.
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products and helping you sell great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations, such as tax reasons or fraud detection.
Who can you reach out to for privacy matters?
You can reach out to:
Evan Lowsky
e.lowsky@arktherapeutic.com
PO Box 290310
703 Clemson Road
Columbia, SC 29229, USA
If you have any privacy complaint, you have the right to lodge a complaint.
Updates to this policy?
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will email you about the changes.